Frequently asked questions
Something still unclear? You may well find the answer here. If your question is not listed, feel free to contact us.
Visiting the shop
What do I need when I come in for a smartphone or tablet repair?
- Bring the original invoice or proof of purchase.
- Back up the files on your device. If you wish, we can do this for you with your approval for €25.
- Remove the screen lock or have the access code at hand when handing in your device.
- Bring the login details of your Samsung, Google or Apple account.
What do I need when I come in for a laptop or desktop repair?
- Bring the power cable or adapter.
- Software problems? Bring as much information as possible: passwords, installation files or licences for your software.
Can I come by without an appointment?
Yes. You are welcome Tuesday through Saturday, 10 am to 6 pm, at Maalse Steenweg 137 in Bruges. We are closed on Mondays, Sundays and public holidays.
Ordering online and shipping
How do I send in my device for repair?
You order the repair online and we provide a shipping label. Pack the device firmly — preferably in a box with plenty of padding, without SIM card or accessories — attach the label and drop the parcel off at a post point. After the repair, the device returns to you by post.
How do I follow my repair?
After ordering you receive a personal tracking link by e-mail. It shows you at any moment which step your case is in: received, in diagnosis, being repaired, ready, or on its way back to you.
Price and payment
Can I get a price quotation?
You can: come by our service point. We draw up a quotation once your device has been examined and the defects established — for your insurance, for instance. A quotation costs €45. If you then have us carry out the repair, we deduct that €45 from the repair price.
What if the diagnosis reveals something different?
You first receive a revised quote, and we carry out nothing without your approval. You decide: approve, or cancel the repair — in which case we send the device back to you.
How long can my device stay after the repair?
We ask you to collect the device within ninety days. After that we charge a storage fee of €1,00 per day, capped at the value of the device — as described in our terms and conditions.
Your data
Will I lose my data after a repair?
In many cases the data survives, but we can never guarantee it. Always make a backup before registering the device. For our business clients we erase all data by default unless agreed otherwise — to safeguard the privacy of their end customers.
Moisture damage in my device — how?
A finding of moisture damage sometimes meets with disbelief. Everyone knows the example of a device dropped in water, but condensation can cause moisture damage too. It forms when a cold device suddenly enters a warm room: water vapour inside condenses into droplets — much like glasses fogging up when you step in from the cold.
What happens to my personal data?
We only process what is needed for your case and never sell your data. You can read all about it in our privacy statement, linked at the bottom of every page.
Refurbished and SmartCheck
What can I expect from a refurbished device?
Every refurbished device is checked piece by piece and its battery is measured. We guarantee a battery capacity of at least 85 percent on delivery, and for each device you see the exact measured value and condition before you buy.
What is SmartCheck?
SmartCheck is our free diagnostic app for Android and iOS. In about five minutes it tests the battery, speaker, charging port, screen and more, and sums everything up in a single health score — so you know what is wrong before you come by or send in your device.